RETURNS & EXCHANGES
WHAT IS YOUR RETURN POLICY?
Click here to book your return!UK:- Free standard & instant exchanges- Fre︎e gift card returnsStandard refunds are issued less £3.99 for the use of our return labelPre-paid return label providedEurope:- Standard & instant exchanges- Refund and gift c
WHEN WILL MY RETURN BE PROCESSED?
Instant exchanges. Instant exchanges are processed right away. UK: The new exchange order will be dispatched the same business day if placed before 9 PM UK Time Mon-Fri. EU: The new exchange order will be dispatched the following business day.Standar
WHAT EXCHANGE OPTIONS ARE AVAILABLE?
Our Return Policy offers 1 free size or product exchange for UK and EU-based customers.Instant exchange:- Processed immediately once the return booking has been confirmed.- Shipped with Standard Delivery- If the items booked for return are not in tra
CAN I USE A DISCOUNT CODE ON MY EXCHANGE?
Promo codes cannot be redeemed on an exchange. Instead, when opting for a product exchange, you are able to shop right away with bonus credit valued at the pre-discounted amount of your original purchase, plus an additional $5 bonus credit on us!For
WHY DID MY EXCHANGE ITEM GO OUT OF STOCK?
Due to the popularity of our range, exchange requests are not confirmed until the return is processed. If an item is out of stock at the time of processing, a full refund will be issued instead. We recommend opting for an instant exchange when bookin
WHY DOES MY EXCHANGE ITEM SHOW ITS OUT OF STOCK BUT ITS AVAILABLE ON THE WEBSITE?
If there is limited stock, a size exchange within the return booking portal won't be available.When booking a return, you can select 'exchange for something new' to be directed to our website to secure one of the last sizes with your exchange credit.
WHY WAS I CHARGED FOR MY INSTANT EXCHANGE?
Once an instant exchange is booked, you will have 14 days to ship the return parcel with the provided return label before a charge applies. If the return parcel has been dropped into a post box but hasn't received a tracking scan, our team will issue
CAN I RETURN WITHOUT THE ORIGINAL PACKAGING?
We will accept items for return without the product bag as long as all items are unworn, unwashed, have tags attached and are in otherwise original condition. Please note, this excludes shoes, which must be returned in their original shoe box. You ca
CAN I RETURN WITHOUT MY ORDER CARD?
If you haven't shipped your parcel back yet, you can include a written copy of your order number inside the parcel instead.If you've shipped your parcel already, rest assured, the return label provided is linked to the order, so we'll know the return
WHAT IS THE RETURN ADDRESS?
You must book a return here before shipping your parcel back to us.Once booked, you'll be provided with a pre-addressed return label to ship back the return. If you'd like to organise your own return postage, you can ship this to:. Bleckmann UK Ltdc/
CAN I RETURN OR EXCHANGE PART OF SET?
Styles purchased as a set must be returned or exchanged in full with the same corresponding sizes. You can take advantage of our free instant exchanges to try an alternative size and return the full set of your preference.
HOW LONG DO I HAVE TO RETURN?
Once your order has arrived, you'll have 30 days to initiate a return here and ship the parcel back to us.
WHAT ITEMS ARE INELIGIBLE FOR RETURN?
The following items are ineligible for return:Items marked as final saleCosmeticsEarringsUndergarments HosieryHair tools
WHERE CAN I FIND MY RETURN LABEL?
You will receive a return label via email once a return is booked here. Be sure to check your spam/junk inboxes and search the email subject: Princess Polly Return. Your label can be accessed by selecting the black box marked 'Download Return Label'.
CAN I RETURN FOR A GIFT CARD IF I'M AN INTERNATIONAL CUSTOMER?
Yes! We offer gift cards for all international customers. If you are receiving a refund via gift card it will be converted to GBP. Refunds back to the original form of payment are processed with the original currency used to place the order.