RETURNS & EXCHANGES
WHAT IS YOUR RETURN POLICY?
Click here to book your return!UK:- Free standard exchanges- Fre︎e gift card returnsStandard refunds are issued less £3.99 for the use of our return labelPre-paid return label providedEurope:- Refund and gift card returns, we currently do not offer e
WHEN WILL MY RETURN BE PROCESSED?
Standard exchanges are processed once the return package is in transit back to Princess Polly. All other returns are processed within 1-2 business days of the return being delivered to Princess Polly. Please allow 2-5 business days for return process
WHAT EXCHANGE OPTIONS ARE AVAILABLE?
Our Return Policy offers 1 free size or product exchange for UK customers. We currently do not offer exchanges for EU orders.Standard exchange:- Processed once the return tracking indicates the parcel is in transit back to Princess Polly.- Shipped wi
CAN I USE A DISCOUNT CODE ON MY EXCHANGE?
Promo codes cannot be redeemed on an exchange. Instead, when opting for a product exchange, you are able to shop right away with bonus credit valued at the pre-discounted amount of your original purchase, plus an additional $5 bonus credit on us!For
WHY DID MY EXCHANGE ITEM GO OUT OF STOCK?
Due to the popularity of our range, exchange requests are not confirmed until the return is processed. If an item is out of stock at the time of processing, a full refund will be issued instead. We recommend opting for an instant exchange when bookin
WHY DOES MY EXCHANGE ITEM SHOW ITS OUT OF STOCK BUT ITS AVAILABLE ON THE WEBSITE?
If there is limited stock, a size exchange within the return booking portal won't be available.When booking a return, you can select 'exchange for something new' to be directed to our website to secure one of the last sizes with your exchange credit.
CAN I RETURN WITHOUT THE ORIGINAL PACKAGING?
We will accept items for return without the product bag as long as all items are unworn, unwashed, have tags attached and are in otherwise original condition. Please note, this excludes shoes, which must be returned in their original shoe box. You ca
CAN I RETURN WITHOUT MY ORDER CARD?
If you haven't shipped your parcel back yet, you can include a written copy of your order number inside the parcel instead.If you've shipped your parcel already, rest assured, the return label provided is linked to the order, so we'll know the return
WHAT IS THE RETURN ADDRESS?
You must book a return here before shipping your parcel back to us.Once booked, you'll be provided with a pre-addressed return label to ship back the return. If you'd like to organise your own return postage, you can ship this to:. Bleckmann UK Ltdc/
CAN I RETURN OR EXCHANGE PART OF SET?
Styles purchased as a set must be returned or exchanged in full with the same corresponding sizes.
CAN I RECEIVE A REFUND VIA CLEARPAY, KLARNA, OR SHOP PAY INSTALLMENTS?
Yes! All standard refunds will be issued to your original payment method. We recommend logging into your Clearpay, Klarna, or Shop Pay Installment account to view the final plan adjustments. Please note that any interest paid towards the installments
HOW LONG DO I HAVE TO RETURN?
Once your order has arrived, you'll have 30 days to initiate a return here and ship the parcel back to us.
WHAT ITEMS ARE INELIGIBLE FOR RETURN?
The following items are ineligible for return:Items marked as final saleCosmeticsEarringsUndergarments HosieryHair tools
WHERE CAN I FIND MY RETURN LABEL?
You will receive a return label via email once a return is booked here. Be sure to check your spam/junk inboxes and search the email subject: Princess Polly Return. Your label can be accessed by selecting the black box marked 'Download Return Label'.
CAN I RETURN FOR A GIFT CARD IF I'M AN INTERNATIONAL CUSTOMER?
Yes! We offer gift cards for all international customers. If you are receiving a refund via gift card it will be converted to GBP. Refunds back to the original form of payment are processed with the original currency used to place the order.
HOW MANY FREE EXCHANGES CAN I RECEIVE?
If you're located in the UK, you can book up to 3 free exchanges per order. You're welcome to book your return here!