WHAT EXCHANGE OPTIONS ARE AVAILABLE?Updated 18 days ago

Our Return Policy offers 1 free size or product exchange for UK and EU-based customers.

Instant exchange:
- Processed immediately once the return booking has been confirmed.
- Shipped with Standard Delivery
- If the items booked for return are not in transit back to Princess Polly within 14 days, the unreturned items will be charged to the nominated debit/credit card.
- Any additional refunds and gift cards will be issued within 1-2 business days of the return parcel reaching us.

Standard exchange:
- Processed once the return tracking indicates the parcel is in transit back to Princess Polly.
- Shipped with Standard Delivery
- Any additional refunds and gift cards will be issued within 1-2 business days of the return parcel reaching us.