SHIPPING & TRACKING
WHEN WILL MY ORDER BE SHIPPED?
UK:. All orders are shipped the same business day if placed before 9 PM UK time Monday-Friday. Orders placed after 9 PM or over the weekend will be shipped the next business day. Please allow an additional business day for dispatch and delivery durin
WHEN WILL MY ORDER BE DELIVERED?
UK:. All orders are shipped the same business day if placed before 9 PM UK time Monday-Friday. Orders placed after 9 PM or over the weekend will be shipped the next business day. Next Day Delivery: Estimated to arrive the following business day once
HOW DO I TRACK MY ORDER?
Click here to log in and access your Princess Polly orders and tracking details under "Track Shipment". Please note that it can take 24-48 hours for carriers to show updated tracking details once the parcel has been dispatched
WHY HASN'T MY TRACKING UPDATED?
If you received a shipping confirmation, this indicates that your order has been dispatched and is awaiting collection from the carrier. The tracking will update once the parcel has passed through a major sorting facility. This typically occurs withi
MY ORDER SAYS IT’S DELIVERED, BUT I CAN’T FIND IT.
The carrier will try their best to make sure your parcel is left in a safe place. Be sure to check the locations below:. • Letterbox. • Around the front of the home, over the fence, behind bins, in garden beds, or plant pots. • M
MY TRACKING HAS UPDATED TO "DELAYED", WHEN WILL MY PARCEL BE DELIVERED?
Rest assured, your parcel is still safely in transit, and the courier will do all they can to have the parcel delivered on time. External factors such as flight delays, customs clearance, parcels travelling regionally or unforeseen weather events may
DO I NEED TO SIGN FOR MY PARCEL?
Our Shipping Policy offers a no signature required service for all shipping methods. This means the parcel will be left safely at your address or with an available receiver. If you're not home, the carrier will try to deliver the parcel again before
HOW MUCH IS SHIPPING?
UK:Next Day Shipping (UK Mainland)- Free on orders over £100- £4.99 on orders under £100. Standard Shipping- Free on orders over £50- £3.99 on orders under £50EUROPE:Standard Shipping- Free on orders over €95- €11.99 on orders under €95
WHERE DO YOU SHIP TO?
We currently ship to all areas in the UK & Europe! Living outside of these regions? Head to our US or AU website for alternative shipping options.
CAN MY ORDER BE SENT TO A PO BOX?
Yes! Just enter your PO Box address at checkout.