UK Princess Polly Help Center

We currently ship to all areas in the UK & Europe! Living outside of these regions? Head to our US or AU website for alternative shipping options.

WHERE DO YOU SHIP TO?

SHIPPING & TRACKING

WHEN WILL MY ORDER BE SHIPPED?

WHEN WILL MY ORDER BE DELIVERED?

HOW DO I TRACK MY ORDER?

WHY HASN'T MY TRACKING UPDATED?

MY ORDER SAYS IT’S DELIVERED, BUT I CAN’T FIND IT.

MY TRACKING HAS UPDATED TO "DELAYED", WHEN WILL MY PARCEL BE DELIVERED?

DO I NEED TO SIGN FOR MY PARCEL?

HOW MUCH IS SHIPPING?

CAN MY ORDER BE SENT TO A PO BOX?

WHAT IS YOUR RETURN POLICY?

WHEN WILL MY RETURN BE PROCESSED?

WHAT EXCHANGE OPTIONS ARE AVAILABLE?

CAN I USE A DISCOUNT CODE ON MY EXCHANGE?

WHY DID MY EXCHANGE ITEM GO OUT OF STOCK?

WHY DOES MY EXCHANGE ITEM SHOW ITS OUT OF STOCK BUT ITS AVAILABLE ON THE WEBSITE?

WHY WAS I CHARGED FOR MY INSTANT EXCHANGE?

CAN I RETURN WITHOUT THE ORIGINAL PACKAGING?

CAN I RETURN WITHOUT MY ORDER CARD?

WHAT IS THE RETURN ADDRESS?

CAN I RETURN OR EXCHANGE PART OF SET?

HOW LONG DO I HAVE TO RETURN?

WHAT ITEMS ARE INELIGIBLE FOR RETURN?

WHERE CAN I FIND MY RETURN LABEL?

CAN I RETURN FOR A GIFT CARD IF I'M AN INTERNATIONAL CUSTOMER?

RETURNS & EXCHANGES

HOW LONG ARE GIFT CARDS VALID FOR?

WHY ISN'T MY DISCOUNT CODE OR GIFT CARD WORKING AT CHECKOUT?

CAN I USE MULTIPLE DISCOUNT & GIFT CARD CODES?

CAN I USE MULTIPLE PAYMENT METHODS?

WHERE CAN I FIND MY GIFT CARD?

CAN I USE MY GIFT CARD ON THE AU & US SITE?

CAN I PURCHASE A GIFT CARD?

CAN I CHECK OUT WITH MY LOCAL CURRENCY?

HOW DO I REDEEM MY PRINCESS POLLY GIFT CARD?

WHAT PAYMENT METHODS DO YOU OFFER?

I'M A NEW SUBSCRIBER, WHERE CAN I FIND MY DISCOUNT CODE?

HOW DO I UPDATE MY MARKETING PREFERENCES?

PAYMENTS, GIFT CARDS & DISCOUNTS

HOW DO I APPLY FOR A COLLAB WITH PRINCESS POLLY?

I RECEIVED AN EMAIL TO COLLAB, HOW CAN I VERIFY THIS IS FROM PRINCESS POLLY?

ONLINE SAFETY UPDATES

IS PRINCESS POLLY HIRING?

GIVEAWAYS, COLLABS, & CAREERS

CAN I EDIT OR CANCEL MY ORDER?

WHERE CAN I FIND MY ORDER NUMBER?

WHY I DIDN'T RECEIVE AN ORDER CONFIRMATION?

HOW DO I CONTACT PRINCESS POLLY?

ORDER ASSISTANCE

WHEN WILL MY REVIEW BE POSTED?

WHY WASN'T MY REVIEW POSTED?

HOW DO I UPLOAD A PHOTO OR VIDEO REVIEW?

WHERE WILL MY REVIEW BE POSTED?

HOW DO I LEAVE A PRODUCT REVIEW?

HOW DO I GO IN THE DRAW TO WIN THE MONTHLY £150 UK GIFT CARD?

PRODUCT REVIEWS

HOW OFTEN DO YOU RESTOCK?

ARE YOUR PRODUCTS SUSTAINABLE?

WHAT IS THE DIFFERENCE BETWEEN TALL, PETITE & STANDARD SIZE RANGES?

HOW DO I FIND MY BEST SIZE?

HOW DO I CARE FOR MY PRINCESS POLLY ITEMS?

DO YOU USE SUSTAINABLE PACKAGING?

PRODUCT & SIZING

HOW CAN I FIND MY TIKTOK SHOP ORDER NUMBER?

HOW DO I MAKE A TIKTOK SHOP RETURN?

I'M HAVING TROUBLE SUBMITTING MY TIKTOK SHOP RETURN

CAN I CANCEL OR MODIFY MY TIKTOK SHOP ORDER?

TIKTOK SHOP

HOW CAN I DELETE MY ACCOUNT?

I'M HAVING TROUBLE LOGGING IN.

CAN I USE THE PRINCESS POLLY APP?

CAN I TRANSFER MY POINTS BETWEEN THE AU, UK AND US STORES?

ACCOUNT HELP

WHERE DO YOU SHIP TO?Updated 2 days ago