TIKTOK SHOP
HOW CAN I FIND MY TIKTOK SHOP ORDER NUMBER?
Head to your TikTok Profile, then navigate to Your Orders and select Orders. You can also find exchange orders in your TikTok Shop Orders.
HOW DO I MAKE A TIKTOK SHOP RETURN?
TikTok Shop UK orders must be returned within the TikTok app within 30 days of purchase. 1. Head to your TikTok Profile, then navigate to Your Orders and select Orders. 2. You will be re-directed to Princess Polly's return portal. Please ensure your
I'M HAVING TROUBLE SUBMITTING MY TIKTOK SHOP RETURN
Please ensure your order number includes the prefix TT (ex TTXXXXXXXXXXXXXXXXXX). If TT is not included, our system will not be able locate your order.
CAN I CANCEL OR MODIFY MY TIKTOK SHOP ORDER?
TikTok Shop allows customers one hour from time of purchase to make changes or request a cancellation of an order. Once that hour has passed, we are unable to modify TikTok Shop orders. If you need to make changes to your contact information, please
WHAT'S THE STATUS OF MY TIKTOK SHOP SAMPLE REQUEST?
Sample requests are approved on a weekly basis with a number of factors taken into consideration including:. Keep an eye on your request in TikTok for any updates. Please note: Customer Support does not have additional information to provide on why a
CAN YOU TELL ME WHEN SOMETHING WILL BE RESTOCKED?
We can't provide exact estimates of when items will be back in stock, but we encourage you to sign up for a restock notification on the desired product page so that we know you're loving the style and we'll work on getting more in ASAP!
THIRD PARTY PRICE VARIANCES
Discounts and/or pricing may vary on third party apps such as TikTok Shop. Prices may vary depending on the platform you're purchasing from due to factors such as platform fees, promotions provided by the third party platform, or regional pricing. Pl