UK Princess Polly Help Center

TikTok Shop allows customers one hour from time of purchase to make changes or request a cancellation of an order. Once that hour has passed, we are unable to modify TikTok Shop orders. If you need to make changes to your contact information, please

CAN I CANCEL OR MODIFY MY TIKTOK SHOP ORDER?

TIKTOK SHOP

WHEN WILL MY ORDER BE SHIPPED?

WHEN WILL MY ORDER BE DELIVERED?

HOW DO I TRACK MY ORDER?

WHY HASN'T MY TRACKING UPDATED?

MY ORDER SAYS IT’S DELIVERED, BUT I CAN’T FIND IT.

MY TRACKING HAS UPDATED TO "DELAYED", WHEN WILL MY PARCEL BE DELIVERED?

DO I NEED TO SIGN FOR MY PARCEL?

HOW MUCH IS SHIPPING?

WHERE DO YOU SHIP TO?

CAN MY ORDER BE SENT TO A PO BOX?

SHIPPING & TRACKING

WHAT IS YOUR RETURN POLICY?

WHEN WILL MY RETURN BE PROCESSED?

WHAT EXCHANGE OPTIONS ARE AVAILABLE?

CAN I USE A DISCOUNT CODE ON MY EXCHANGE?

WHY DID MY EXCHANGE ITEM GO OUT OF STOCK?

WHY DOES MY EXCHANGE ITEM SHOW ITS OUT OF STOCK BUT ITS AVAILABLE ON THE WEBSITE?

CAN I RETURN WITHOUT THE ORIGINAL PACKAGING?

CAN I RETURN WITHOUT MY ORDER CARD?

WHAT IS THE RETURN ADDRESS?

CAN I RETURN OR EXCHANGE PART OF SET?

CAN I RECEIVE A REFUND VIA CLEARPAY, KLARNA, OR SHOP PAY INSTALLMENTS?

HOW LONG DO I HAVE TO RETURN?

WHAT ITEMS ARE INELIGIBLE FOR RETURN?

WHERE CAN I FIND MY RETURN LABEL?

CAN I RETURN FOR A GIFT CARD IF I'M AN INTERNATIONAL CUSTOMER?

HOW MANY FREE EXCHANGES CAN I RECEIVE?

RETURNS & EXCHANGES

HOW LONG ARE GIFT CARDS VALID FOR?

WHY ISN'T MY DISCOUNT CODE OR GIFT CARD WORKING AT CHECKOUT?

CAN I USE MULTIPLE DISCOUNT & GIFT CARD CODES?

CAN I USE MULTIPLE PAYMENT METHODS?

WHERE CAN I FIND MY GIFT CARD?

CAN I USE MY GIFT CARD ON THE AU & US SITE?

CAN I PURCHASE A GIFT CARD?

CAN I CHECK OUT WITH MY LOCAL CURRENCY?

HOW DO I REDEEM MY PRINCESS POLLY GIFT CARD?

WHAT PAYMENT METHODS DO YOU OFFER?

I'M A NEW SUBSCRIBER, WHERE CAN I FIND MY DISCOUNT CODE?

HOW DO I UPDATE MY MARKETING PREFERENCES?

PAYMENTS, GIFT CARDS & DISCOUNTS

WHAT IS A PRE-ORDER?

HOW DO I PLACE A PRE-ORDER?

WHEN WILL MY PRE-ORDER SHIP?

CAN I CANCEL OR MODIFY MY PRE-ORDER?

CAN I RETURN MY PRE-ORDER?

WHEN WILL I BE CHARGED?

IS THERE A LIMIT TO THE NUMBER OF ITEMS I CAN PRE-ORDER?

CAN I CHANGE MY PAYMENT METHOD?

WHAT SHIPPING OPTIONS ARE AVAILABLE FOR PRE-ORDERS?

ARE DISCOUNTS APPLICABLE ON PRE-ORDERS?

PRE-ORDER

HOW DO I APPLY FOR A COLLAB WITH PRINCESS POLLY?

I RECEIVED AN EMAIL TO COLLAB, HOW CAN I VERIFY THIS IS FROM PRINCESS POLLY?

ONLINE SAFETY UPDATES

IS PRINCESS POLLY HIRING?

GIVEAWAYS, COLLABS, & CAREERS

CAN I EDIT OR CANCEL MY ORDER?

WHERE CAN I FIND MY ORDER NUMBER?

WHY I DIDN'T RECEIVE AN ORDER CONFIRMATION?

HOW DO I CONTACT PRINCESS POLLY?

ORDER ASSISTANCE

WHEN WILL MY REVIEW BE POSTED?

WHY WASN'T MY REVIEW POSTED?

HOW DO I UPLOAD A PHOTO OR VIDEO REVIEW?

WHERE WILL MY REVIEW BE POSTED?

HOW DO I LEAVE A PRODUCT REVIEW?

HOW DO I GO IN THE DRAW TO WIN THE MONTHLY £150 UK GIFT CARD?

PRODUCT REVIEWS

HOW OFTEN DO YOU RESTOCK?

ARE YOUR PRODUCTS SUSTAINABLE?

WHAT IS THE DIFFERENCE BETWEEN TALL, PETITE & STANDARD SIZE RANGES?

HOW DO I FIND MY BEST SIZE?

HOW DO I CARE FOR MY PRINCESS POLLY ITEMS?

PRODUCT & SIZING

CAN I UPDATE THE EMAIL ADDRESS FOR MY REWARDS ACCOUNT?

WHAT ARE THE PRINCESS POLLY REWARD PERKS?

HOW DO I TRACK MY REWARDS HISTORY?

HOW LONG UNTIL I SEE MY POINTS ON MY REWARDS ACCOUNT?

DO MY REWARDS EXPIRE?

CAN I EARN POINTS FOR PURCHASES I MADE BEFORE JOINING THE PROGRAM?

HOW DO I GAIN AND LOSE REWARD POINTS?

CAN I EARN POINTS ON ORDERS PAID WITH A GIFT CARD?

HOW DO I RECEIVE A BIRTHDAY REWARD?

HOW DO I EARN REWARD POINTS FOR MY REVIEW?

PRINCESS POLLY REWARDS

HOW CAN I FIND MY TIKTOK SHOP ORDER NUMBER?

HOW DO I MAKE A TIKTOK SHOP RETURN?

I'M HAVING TROUBLE SUBMITTING MY TIKTOK SHOP RETURN

WHAT'S THE STATUS OF MY TIKTOK SHOP SAMPLE REQUEST?

CAN YOU TELL ME WHEN SOMETHING WILL BE RESTOCKED?

THIRD PARTY PRICE VARIANCES

HOW CAN I DELETE MY ACCOUNT?

I'M HAVING TROUBLE LOGGING IN.

CAN I USE THE PRINCESS POLLY APP?

CAN I TRANSFER MY POINTS BETWEEN THE AU, UK AND US STORES?

ACCOUNT HELP

CAN I CANCEL OR MODIFY MY TIKTOK SHOP ORDER?Updated 2 days ago